Store policy

***Our order processing time for the BLACK FRIDAY SALE is 5-7 business (does NOT include transit time, weekends, or holidays).

ORDER PROCESSING TIME FOR the CYBER MONDAY SALE is 7-10 business days (does NOT include transit time, weekends, or holidays). 

PRE-ORDERS- Your entire order will ship together once the pre-ordered items are available. Ship dates are estimated and not guaranteed. 

Order cancellations are NOT allowed during sales. There is NO exception to this rule. 

 FOR NON-SALE PERIODS: 

Processing Times: Orders will be processed for shipment within 2-5 business days after purchase. Once processed and shipped, you should expect to receive your order within 2-7 business days depending on the shipping speed you selected. Business days do not include weekends or holidays. If you require expedited shipping, please contact us via email at slandaflair@gmail.com

Shipping Policies:

Packages are shipped via USPS or UPS with tracking. You will be provided a tracking number once your order has shipped.

Notice

Slanda Flair is not responsible for lost or stolen packages once they are shipped and scanned in by USPS or UPS. However, all packages (except standard/economy shipping) are shipped with insurance and we are happy to help you file a claim. Packages returned due to an incorrect address can be reshipped once additional shipping costs have been paid for the new shipment. A lost package due to an incorrect address is the responsibility of the customer

EXPRESS SHIPPING- Your order will ship within 1 business day. Orders are placed before 3 PM EST on a business day. Business day 1 is the next business day. Orders placed after 3 PM EST do not count for the day the order was placed. 

EXPRESS SERVICE does not guarantee next-day delivery. These services are for next-business-day delivery. For any additional questions regarding this, you may contact the shipping carrier directly. 

Cancellations:  

We understand that sometimes, things can happen at the last minute. We will regard any order cancellation until it is fulfilled (typically 4-6 hours after it is placed). Any cancellation requests received after the order is fulfilled will be considered a return and are subject to our Returns Policy.

Damaged Upon Arrival: Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right. Damages must be reported within 7 days of delivery in order for us to be able to assist you. Photos of the damaged contents, inside and outside of the packaging must be provided. 

 Returns:

If you change your mind about your purchase, you can return the unopened, unused, eligible product(s) and receive a refund up to 14 days from the day you received it.

To start a return, please email our support team at slandaflair@gmail.com (just include your order number and reason for return).

Answers to a few frequently asked questions:

• Items sent back to Slanda Flair without first initiating the return process will not be accepted.
• To return, securely repackage your products and mail the package back to our main office at

• No restocking fee will be charged for the return of unopened, unused products. Opened and used products will not be accepted. Shipping costs are non-refundable.
• Refunds will be credited to your original payment method. If your original payment method is no longer available, we will issue your refund in the form of online store credit.
• Items eligible for return with us must have been purchased directly on our website, slandaflair.com. 

Once your product arrives please allow 1-2 days for our team to process and inspect it. Once it is received, we will send you confirmation of your refund (less any applicable fees). Please allow 3-5 business days to finalize your refund as it takes some time for your bank or credit card company to post the refund.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.